Refund policy
No Returns or Refunds
Due to the nature of our products as personal care and beauty items, we maintain a strict no-return, no-refund policy to ensure the safety, hygiene, and quality of our bodycare collection.
All sales are final. We cannot accept returns, exchanges, or offer refunds on any products once an order has been placed and shipped.
Why This Policy Exists
As a premium bodycare brand, we prioritize your health and safety. Once our products leave our facility, we cannot guarantee they haven't been tampered with, contaminated, or compromised. This policy protects both you and future customers.
Damaged or Defective Products
While we don't accept returns, we stand behind the quality of our products. If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at info@serenasbodyline.com or via WhatsApp with:
- Your order number
- Photos of the damaged or defective product
- A brief description of the issue
We'll review your case and, if approved, send a replacement at no additional cost.
Questions Before You Buy?
We want you to feel confident in your purchase. If you have questions about ingredients, product suitability, or usage before ordering, please reach out via WhatsApp or email. We're here to help you choose the right products for your needs.
Contact Us
For any concerns or questions about this policy, contact us at:
- Email: info@serenasbodyline.com
- WhatsApp: +961 71 177 260